FAQ
How is my order processing and how long is the processing time?
Normal processing of orders is 2 to 5 days after we received your payment depending on the volume of orders. We serve orders, on a first come, first serve basis. After we received your payment, you will receive an order confirmation.
Once the order has been shipped, you will receive a tracking number or you may log into your account and track your orders. Please give us consideration and time allowance in both processing and shipping your orders especially if the items are on high demand. Rest assured that we are doing our best to serve you in order to give you the satisfaction that you deserve. Please see shipping and delivery details below for other details. For other concerns, please feel free to contact our support team at support@zooholic.com.
Are you shipping internationally?
Yes, we are shipping internationally but due to numerous delivery issues we decided to stop shipping our products to the countries listed below:
Argentina, North Korea, Libya, Syria, Iran, Turkey, Pakistan, Yemen, Afghanistan, The Sahel, the Democratic Republic of Congo, Ukraine, Venezuela, Myanmar, Brazil, and Bangladesh.
How much does shipping cost?
Almost all of our products include Worldwide Shipping. In order for us to get the items to you as fast as possible some items may be shipped in separate packages without extra cost. For more inquiries and concerns please feel free to contact our support team at support@zooholic.com.
How long does delivery take?
Usually delivery takes 2 to 4 weeks but due to the high demands of some of our most popular products in remote areas, please allow 3 to 6 weeks for the delivery. Please note that delivery time varies on your location, weather condition, your local customs, and postal services.
If your order hasn’t arrived in the estimated delivery times, please feel free to contact our support team at support@zooholic.com.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Can you provide me with a tracking number?
Yes, the tracking number is available for most of the countries and will be sent to you through email. It may take up to 14 days during peak season as the shipping company may delay the shipment. Make sure to open your account so you can always keep track on your order status.
I've entered a wrong shipping address! Can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.
Are there customs, taxes, duties, and/or tariffs?
We are not responsible for customs, taxes, duties, and tariffs. Unfortunately, we have no control over that, it all deals with laws and regulations in your respective country. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Zooholic is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
Will my order come in one package?
In order for us to get the items to you as fast as possible some items may be shipped in separate packages.
Shipping Information
Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, we are unable to guarantee shipping times. These are only estimates. Please also see delivery information above. If you require expedited shipping, please contact us for availability and pricing.
Shipping Time
7-15 Days (90%)
15-25 Days (95%)
24-40 Days (99.99%)
41-60 Days (100%)
Battery Charging Case etc. flammable accessories takes longer duration in shipping. Because they aren’t allowed in Aircargo. They will travel in surface cargo.
Why it takes time?
It takes time because we ship products via international shipping which requires custom clearance on both countries. Please see shipping and delivery information above.
ORDER PROCESSING
Please allow 2 to 5 days for your order to process. Be sure to add this duration to your shipping time estimates.
IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information (delivery address). We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.
IMPORT DUTIES, TAXES or CUSTOMS FEES
Zooholic is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.
We are not responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives at your country and…
- The customer refuses to accept the package
- No attempt is made in the country of destination to deliver the package.
Zooholic reserves the right to abandon the package(s) and will not be responsible for any refund.